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Your privacy is very important to Yves Rocher Amérique du Nord Inc. ("Yves Rocher" or "we") and our customers' trust remains our priority. This policy has been prepared for the purpose of asserting our commitment to protect the confidentiality of information we hold about our customers and to inform you of our practices with regard to the collection, use and disclosure of personal information that you provide to Yves Rocher. This policy applies each time you provide us with personal information, either during your visit to one of our stores, in writing by completing a competition entry coupon, purchase order, online questionnaire, by subscribing to our newsletter, by telephone or online through our Website, or at any other time Yves Rocher collects, uses, discloses or keeps your personal information.

1. Responsibility and Commitment

We are responsible for the personal information we manage including the personal information that we disclose to our partners, proxies, representatives or agents. The latter are committed by contract with Yves Rocher to protect personal information thus disclosed by implementing procedures allowing them to meet the commitments set out in this Policy. Partners, proxies, agents or representatives of Yves Rocher are therefore prohibited from using the personal information of Yves Rocher customers for purposes other than those for which the information has been provided. Yves Rocher has designated a person within the company to ensure compliance with this Policy and the laws relating thereto, and has implemented this Policy alongside administrative procedures necessary for protecting personal information, receiving customer complaints and following these up as soon as possible. Yves Rocher ensures the continued training of its staff and the application by the latter of the administrative policies and procedures relating to the protection of personal information. If you have any questions on this matter or would like more information, please contact us using one or other of the means provided below.

2. Identification of Purposes

Yves Rocher collects various personal details, such as your surname, first name, postal address, e-mail address, telephone number, gender, account number, date of birth, credit card number, as well as your responses to our questionnaires, your preferences, comments, information relating to your transactions, as well as statistics on your visits to our Website for the purposes set out herein. Some of this personal information is mandatory for the purposes of conducting a transaction and some is optional. The mandatory personal information is identified by asterisks (*) in the written or electronic Yves Rocher forms or verbally by our staff at the time of collection.

A. COLLECTION: Yves Rocher collects only personal information which is necessary for the following purposes:

  • a. To provide you with Yves Rocher products and services
    b. To confirm the transactions that you make with Yves Rocher
    c. To confirm your orders
    d. To create an account so you can order our products and services
    e. To ensure the delivery of your orders
    f. To communicate with you to inform you of the status of your orders, the availability of a product, and what's new in stores and on the Internet
    g. To check, where necessary, our clients' identity and credit
    h. To answer your questions regarding your account, your files and your orders
    i. To meet the legal and regulatory requirements in force
    j. To offer you products and services to meet your needs
    k. To learn your views, interests, preferences, suggestions and comments on our products and services
    l. To present you with offers, incentives and gifts
    m. To promote and launch our products and services
    n. To ensure continuous improvement of our products and services so that they meet your expectations
    o. To send you our offers and promotions by mail, e-mail, text message or any other means of communication
    p. To inform you about products and services of other companies that might be of interest to you
    q. To send you our newsletter, at your request
    r. To compile statistics on our clients
    s. To recover sums due.

    The optional data recorded, without consequence to the order, are the following:

    • Your telephone number: it allows us to contact you to inform you of exclusive offers or of a possible delay in delivery
    • Your date of birth: an important date for Yves Rocher who always have surprises in store
    • Your product preferences: Yves Rocher can thus provide you with services and offers more tailored to your expectations.

    Yves Rocher is committed to obtaining information on its clients by fair and lawful means. If we have to collect personal information for purposes other than those identified above, we undertake to give advance notice to our clientèle and to obtain the necessary permissions for the collection, use and disclosure of such personal information, where appropriate.

B. USE AND DISCLOSURE: Yves Rocher does not use or disclose the personal information of its customers for purposes other than those identified above. Yves Rocher does not use or disclose the personal information of its customers without having obtained their consent, except in cases where the law does not require it. Yves Rocher may call on third parties authorized to manage certain aspects of its business operations, including the handling of personal information. These appointed third parties are bound by contract by the same obligations of confidentiality and must protect your personal information in accordance with this Policy. Yves Rocher may also share your personal information with companies related to its corporate family (parent company, subsidiaries and other divisions) in accordance with this Policy. In order to make known to you the products and services of other companies that might be of interest to you, Yves Rocher, with your consent, shares some of your personal information (your name, address, e-mail address), on a contractual basis, with companies wishing, for commercial or philanthropic purposes, to send you advertisements or offers that might be of interest to you. If you do not want your personal information to be shared, or if you do not wish to receive offers and promotions from other companies or from Yves Rocher, we invite you to contact us using one or other of the means provided below.