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If this is your first order, Yves Rocher has created a guide which will accompany you at every stage of your purchase. To consult this guide click here.
yes, all information related to your order, including the online payment by credit card, are protected. When you place an order using your credit card, the information is secured and encrypted as it is exchanged using the secure SSL connection. In fact, Yves Rocher guarantees your security.
To track your package, just go to To identify yourself, enter your customer number and your access code (your telephone number). Click “Continue”. Your order will automatically appear on the screen. If you would like to make a payment, it's very quick and simple! You just have to check the box at the end of the line and enter your credit card number followed by the security code (found on the back of your card)
You have two possibilities: 1) You can create your account directly on the homepage, by clicking on the link "Register Now" located under the Yves Rocher logo. 2) If you visit other pages on the site, click on the link "My account" at the top of the page, above the navigation bar. Once on this page, click on the link "create my account".

Then please fill in the form to create your account with your personal info, as well as your email address. Then, choose your password, and confirm twice.
First, you must visit the section "my account" at the top of page, above the navigation bar, then click on " my personal information". You will then be able to register your new email address. Then, you must confirm by clicking on "validate". Important : with every email address change, your information on the site will be also changed.
You can contact Yves Rocher Customer Service, by email, by clicking on the "Need Help" then "contact us". You can also contact our Customer Service department by phone Monday to Friday from 8:00am to 11:30pm (EST) and Saturday from 8:00am to 8:00pm (EST), at our toll-free number 1 888-909-0771
Yves Rocher will process your order immediately, You will receive your order within 10 business days. Shipping fees vary depending on the current online promotion.